Patriots fans who consume alcohol are strongly encouraged to drink responsibly. You must be 21 years of age or older to purchase or consume alcohol. Valid driver's licenses, Massachusetts state identification cards and passports are the only acceptable forms of identification at Gillette Stadium. Duplicate and expired licenses, liquor IDs, birth certificates, law enforcement badges, or any other forms of identification are not accepted at Gillette Stadium. Only two alcoholic beverages per person will be sold at any one purchase. All alcohol sales will be discontinued 15 minutes after the second half starts. Sales may be discontinued earlier at the discretion of stadium management. Questions regarding Gillette Stadium's alcohol policy can be directed to the guest services booths located on the concourses at midfield.
Gillette Stadium and all agencies that work to provide visitors with a safe environment ask that you cooperate fully with staff and arrive at the gates in ample time prior to the game (at least 60 minutes before kickoff). Everyone who seeks admission into Gillette Stadium must have a valid ticket for the game (including small children) and must consent to a search of their person and anything they are carrying. Failure to consent to such a search will result in denial of entry into the stadium.
By entering Gillette Stadium the ticket holder agrees to waive any claims against the NFL, MLS, New England Patriots, New England Revolution, other participating clubs, performers and promoters and any of their affiliates and agents.
Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected or arrested and prosecuted, and may forfeit the privileges of the season ticket holder of record. Prohibited items that are discovered in the stadium will be confiscated. Gillette Stadium and its affiliated clubs, and its agents and affiliated entities are not responsible for injuries sustained in, on, or around the stadium.
To maintain a family atmosphere, stadium management reserves the right to approve or disapprove all banners. In addition, stadium management reserves the right to prohibit banners due to space availability, banner size, interference with other fans or message content.
You may bring a small portable radio or television as long as you listen to the device with an earpiece or headphones.
Stadium gates for Patriots home games typically open two hours prior to kickoff. We recommend you allow yourself plenty of time for the entrance procedures. Everyone who seeks admission into the stadium must have a valid ticket for the game (including small children) and must consent to a search of their person and anything that they are carrying. Individual game tickets and season tickets are revocable licenses, and nothing written here limits the right of the Patriots to revoke such licenses at any time and for any reason, in the Patriots' sole discretion.
Fans can choose to enter one of three gates at Gillette Stadium: The Bank of America Gate, located in the northwest corner of the stadium; the Patriot Place Plaza, located on the north side of the stadium; or the uBid.com Gate, located in the southwest corner.
Gillette Stadium has amended gate entrance procedures to allow families and other groups to enter together without being separated by gender. This new process is now in effect at the Patriot Place, Bank of American and uBid.com gates. Groups of mixed gender can enter the same line for security screening and ticket scanning. All other security procedures remain in place, including bag size restrictions, prohibited items and personal screening.
If you have any comments or feedback on the new gate entrance process, please email firstname.lastname@example.org.
Gillette Stadium still strongly encourages all fans to enter the stadium within 90 minutes of gates opening (two hours prior to kickoff for a Patriots game). The 30 minutes immediately prior to kickoff is the busiest period for stadium entry and therefore wait times may be extended.
Upon arrival at the gates, please follow the directions of stadium staff.
Persons leaving Gillette Stadium will not be allowed to re-enter.
Gillette Stadium offers a full range of opportunities for fans with disabilities. It is our hope that this information provided below, which explains our services, programs and policies, will make your visit to our stadium a truly enjoyable and memorable experience.
Gillette Stadium Guest Services are located at midfield on the main and upper concourse levels. These service centers are staffed by trained personnel.
An accessible telephone is located on the 100 level at section 136.
Public elevators are available for guests with mobility issues. There are two elevators located in each EMC Suites entrance.
Code compliant public ramps are available in Gillette Stadium. These ramps are located at the Bank of America, Patriot Place and uBid.com entrances.
Club escalators are located at the east and west club entrances for patrons with Fidelity Investments Clubhouse tickets only.
All public restrooms are accessible to our patrons with disabilities. Family restrooms are also located on every level of the stadium.
Every concession stand and bar is accessible to patrons with disabilities. If assistance is required at any of the food service areas, please contact the nearest event staff worker.
Service animals for disabled patrons are allowed. Please contact our ADA Coordinator if any accommodations are required. For more information on ADA services please contact our ADA Coordinator: VOICE 508-384-9191; TDD/TTY 508-384-4389 or visit www.gillettestadium.com.
Provided for our Guests who are deaf or hard of hearing; we have implemented mobile captioning into our “Patriots Live” application, available for both iPhone and Android devices. Please use the following links in order to download:
If you do not have access to a cell phone with internet capabilities arrangements to use a mobile captioning device can be made in advance by contacting the ADA line at: (508) 384-9191
Gillette Stadium provides wheelchair and companion seating with enhanced sightlines on all levels. Seats designated as "wheelchair" are for wheelchair use only. Access into these seating areas is reserved for patrons who use wheelchairs and their companions. Be advised that Gillette Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seating. Patrons in wheelchairs can access these seating areas via the elevators located in the suite entrances or via the public ramps.
The fully accessible Gillette Stadium ticket office is open Mon. - Fri. 10:00 a.m. - 5:00 p.m. Tickets can be purchased in person at the box office or by phone at 508-384-9191.
Disabled accessible parking is located in P1 and P7 from the north and south respectively.
Bank of America ATMs are located at midfield on both the east and west sides of the main and upper concourses of the stadium as well as in the 100-level end zones and outside the stadium next to the ticket office. Credit cards are also accepted at our ticket office, ProShop, Locker Room retail stores and concession stands. Visa is the preferred credit card of the New England Patriots.
First aid stations are located at midfield on both the east and west sides of the main and upper concourses of the stadium.
Lost and found items should be taken to one of the guest services booths located at midfield on the east and west sides of the main and upper concourses of the stadium. For information on lost items, please call Gillette Stadium at 508-384-9202.
Sections 225 and 238 are designated as non-alcohol sections. Please respect the wishes of the patrons seated in these two sections and refrain from consuming alcohol in this area.
Police officers are on duty throughout the stadium and parking lots. Should you require police assistance, please notify the nearest event staff member or a uniformed police officer.
For your security and customer service needs, please do not hesitate to contact any TeamOps personnel who can be identified by their brightly colored uniforms. TeamOps personnel are available to assist you at any time.
The Patriots ProShop is bigger and better than ever! The newly located and redesigned store can be found next to the Patriot Place Plaza and is one of the largest team stores in the country. You'll find anything and everything Patriot-related. Look for our expanded hat and novelty collections and be sure to check out our kids and ladies sections, which are bigger than ever before. Hours of operation are Monday-Saturday from 10:00 a.m. to 10:00 p.m. and Sunday 10:00 a.m. to 7:00 p.m. For Patriots home games, the ProShop will be open at least four hours prior to kickoff and at least one hour after each game and will be accessible throughout the game. For more information, please call 888-662-PATS. Don't forget to check out the ProShop online store and auction site at www.patriotsproshop.com.
To ensure safe transportation to and from Gillette Stadium, please register one person from your group as your "Be A HERO Designated Driver." Fans who register as a Designated Driver at Gillette Stadium will receive a complimentary soda, and are eligible for entry into raffle prize drawings conducted by Gillette Stadium and TEAM Coalition, Inc. Look for our Designated Driver booths located at the main entrance gates and at the 50-yard line Guest Service booths. Gillette Stadium, Arbella Insurance and TEAM Coalition, Inc. always encourage fans to drink responsibly.